Customer Care

EXCHANGING YOUR ITEM
We want to make sure you are happy!
We offer exchanges for items of equal or lesser value within 14 days of the purchase date.
The items must be unworn, unwashed and unused with original tags, packaging and proof of purchase. Unfortunately we cannot accept exchanges for sale items or for items of the same nature of purchase.  Please email us at info@printedlinen.com and we'll help you through the exchange process. 

YOUR ITEM IS FAULTY
If you believe that your purchase has a fault, please email our Customer Service Team at info@printedlinen.com with your order details along with the details of the fault, including images. Please be aware it is at the discretion of Printed Linen to deem an item faulty. All returns are subject to the nature of the fault, such as imperfections that arise in natural textiles* Before returning an item, please make sure your order is within 14 days of receipt & please note we don't provide refunds for change of mind or sale items.


If our team deems your item faulty, we will ask you to complete and include a provided Returns Form in your parcel and send it back to us.
Your return charges are refundable on faulty items of up to $10. Payments for refunds will be provided in the same tender as the original sale. Refunds are only available on an item found to be faulty and proof of purchase is provided. 

All returns to be sent to the following address:
11 Balowire St, Hamilton. 
Brisbane, Queensland.
4007 

Australia

NATURAL TEXTILES*
Please note that natural fibre fabrics are prone to imperfections, such as tiny knots, called slubs and neps, in the fabric’s woven structure, generated during the weaving process. Some knots may become dislodged in the printing process or when washed or rubbed, thereby affecting the printed fabric where the print lifts with the slub. This is not a product flaw, but rather an imperfection due to the natural nature of the product. Printed Linen will only accept returns due to the inherent nature of natural fibre fabrics on a case by case basis.


ORDERS 
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Printed Linen offers products for sale that are in stock and also on it's way from suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items. This will ensure that you receive this item in priority once stock has been delivered to Printed Linen

Orders may be cancelled at any time by Printed Linen due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate. If a cancelled purchase by Printed Linen has already been charged to the customer, Britt Laspina will issue a credit to the account in the same amount within 7 business days.

If you were shipped the wrong order, please notify Printed Linen immediately by contacting our Customer Care team at info@printedlinen.com including your order details, quoting the incorrect item. We will send you the correct item once the proof of receipt that the wrong item is received back. 

TURNAROUND TIMES
Orders are processed Monday through Friday and have an in transit time within the range of 2-5 business days, excluding weekends and public holidays. WA & NT will generally take between 7-12 working days. Where we are waiting on stock to arrive for any item in a Multiple-Item-Order we will hold dispatch until all items are available. Please note that there is no shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround times. Please allow additional business days for delivery based on the shipping method you selected. Turnaround and shipping for returns or exchanges will vary, depending upon capacity and Printed Linen discretion. 

If you experience any difficulties while entering your shipping address during checkout, please email info@printedlinen.com with your full shipping address and contact phone number. Printed Linen will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Printed Linen prior to your order being shipped. If a customer error in shipping address is made during the checkout process, Printed Linen reserves the right to charge a reshipment fee of $5 AUD for Australian orders and $10 AUD for international orders (standard international shipping).


STILL NOT SURE?
If you are still unsure of what to do next, please contact our Customer Service Team on info@printedlinen.com and we will be in touch within 24 hours. 
Opening hours are Monday-Friday 9am-5pm (Brisbane, Australia). 


ADDITIONAL 
Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit without the consent of Britt Laspina. Britt Laspina reserves the right to modify the information on this site and the services and products described anytime without notice.